An experienced IT Services and Program Director with a track record of delivering significant service improvements and complex programs in international and multi-vendor environments. Key strengths include: reviewing and positioning service delivery organisations and sourcing to deliver excellence in change and business as usual environments; designing and implementing fit for purpose delivery and management processes to optimise user experience; improving onshore and offshore delivery methods, including the use of continual service improvement, to drive viable and sustainable solutions; and operating as a highly effective interface between the business, vendors, and the IT Services team to optimise service delivery in challenging and evolving situations.
Senior Project Manager
May 2022 - Jun 2023
Project Manager for feasibility study of migrating Mainframe applications to Cloud (AWS) and Mid-Range applications to Cloud (Azure). Managed AWS, Azure and incumbent Managed Services suppliers from start to end of the project, managed key stakeholders, and presented outcomes to CIO & COO.