Mr Nick Sermon

PKK Consulting

Principal Consultant


About me

An experienced IT Services and Program Director with a track record of delivering significant service improvements and complex programs in international and multi-vendor environments. Key strengths include: reviewing and positioning service delivery organisations and sourcing to deliver excellence in change and business as usual environments; designing and implementing fit for purpose delivery and management processes to optimise user experience; improving onshore and offshore delivery methods, including the use of continual service improvement, to drive viable and sustainable solutions; and operating as a highly effective interface between the business, vendors, and the IT Services team to optimise service delivery in challenging and evolving situations.


Information technology or telecommunications professional IT project or programme manager


Programme / Project Management IT service management Programme / Project Planning & Governance

Work history

Senior Project Manager

Zurich Insurance

May 2022 - Jun 2023

Project Manager for feasibility study of migrating Mainframe applications to Cloud (AWS) and Mid-Range applications to Cloud (Azure). Managed AWS, Azure and incumbent Managed Services suppliers from start to end of the project, managed key stakeholders, and presented outcomes to CIO & COO.