About me
I provide bespoke proactive IT Consultancy, architecting tailored solutions for outsourcing change and transition management. Impartial advice for cost-effective outsourcing capabilities, building trust and reducing cost and risk. Hybrid staff mentoring accelerating efficiency.
40 years’ experience in an Offshore Indian IT model with clients in UK, US, Canada, Continental Europe, India and the Middle East. I can also provide impartial advice for cost-effective trusted outsourcing capabilities and options and finding creative value-added solutions for clients
I work with business and IT to continuously find unique solutions to applications work flow and IT issues improving time to market, significant cost efficiencies and innovative ideas to improve application features. Creating and presenting business case solutions for client and board approval.
My most recent project as it relates to Change & Management Consulting has included evaluating and setting up a captive outsourcing centre in Hyderabad, India for a Canadian fintech client including location analysis, sourcing Finance, Legal, HR, IT and Admin capabilities and finding and establishing the Country Director along with senior IT management. Professional handing over to the Country Director.
Excellent references available.
Industry
Skills
Managing Offshore Resource Business Case Formulation Supplier / Vendor Management Risk Management & Quality Assurance
Work history
Director-IT Transformation & Outsourcing
Chester Technologies Ltd.
Jan 2021 - Present
Managing IT change for clients, organisational set up and staff management/augmentation in India Engagement Models • Setting up Captive & Outsourcing Centres in India (including selection of location) • Augmentation & Relocation of existing Centres • Fronting trusted Outsourcing Partners/Connections in India-ensuring value for money for clients • Build-Operate-Transfer Model (BoT) Execution Models (IT & Non-IT) • Manage, Relocate, Augment and/or Replace Current Teams • IT Lifecycle turnkey Development using Follow-The-Sun Model – Shared Sprints using Agile® SCRUM • Business Applications Testing as a Solution • Production Support • Data recording and validation Core Competencies • IT Outsourcing delivery & quality management (US-UK-Canada with India) • Organisational Change management in India including Stakeholder management, Leadership Alignment and Impact Analysis • Feasibility reports on the business economics of possible solutions • Setting up / managing Remote working processes-Hybrid working methods • Setting up, promoting, maintaining and managing Quality Standards and Governance Frameworks • Risk Assessment & Mitigation Management • Achieving confidence of the stakeholders and work-force • Setting up appraisal and recognition/reward processes and managing/maintaining performance metrics • Access to and management of trusted partners/connections for Accounts, Recruitment, Legal, Commercial, Premises, IT, Change Management & Services in several core cities of India • Reducing costs and optimising returns with greater productivity and reduced time-to-market • Recruitment with access to abundant sources of highly educated/excellent quality workforce • Management of cultural differences and change in culture • Knowledge Transfer Strategy & Plan
COO
Sword Group
May 2004 - Oct 2019
Sword Group is an international IT Services company which acquired Global Software Services in 2004 to integrate an Indian offshoring capability. Global Software Services was formed out of Third Wave Systems, UK (my earlier company) Strategic, Operational and Change management with a focus on sourcing in India. Acquired and managed, for Sword Group, long-term strategic change management and transformation projects and services in India with Agile methodology. Managed the transition and setting up of business centres in Wales, UK. All client business above were won and signed by me as a direct result of my convincing the businesses to change their sourcing strategy using my operational and technical involvement supported by excellent levels of client satisfaction. Achieved costs savings of up to 50% and a flexible additional resourcing capability by finding and implementing international outsourcing initiatives for several clients. Provided due diligence, to support M&A initiatives of Sword, in the UK, India and Indonesia including validation of controls on delivery management, sourcing and quality assurance processes. Enabled and managed the certification of SEI CMM Level 5 Quality Management Systems for the development centres in India. I introduced innovative quality processes leading to huge improvements to the quality of delivery, performance and nearly 100% client satisfaction.
Technical Director
Global Software Services Ltd.
Mar 1995 - May 2004
Onshore – Offshore Outsourcing IT management in India for UK clients I acquired, managed and delivered IT projects and services to Legal and General, Prudential, Royal & Sun Alliance, Travelex and North West Water in the UK using an Indian offshore sourcing model for which I was involved in setting up and managing our own offshore centre in Chennai, India. All client business above were won and signed by me as a direct result of my convincing the businesses to change their sourcing strategy using my operational and technical involvement supported by excellent levels of client satisfaction.
Jan 2020 - Present
Achievements
Set up of captive IT centre in India
FLEXITI FINANCIAL INC. CANADA, 2023
I successfully set up and managed a captive offshore development centre in India for the client after evaluating the best location. The centre is now up and running and the client has been incredibly impressed by the professionalism and quality of my work. The client felt that my depth of technical expertise, knowledge of IT development methodologies and my experience on Accounting, Legal and HR practices in India was key to the successful achievement of their operation in India. The client now has access to a valuable pool of highly skilled resource to value add to their IT department saving money and increasing productivity. I used extremely good connections and contacts throughout India all of which proved invaluable to us getting the Indian centre up and running. The client believes that I always accomplished to their expectations, on time, with exceptional quality and to the highest standards.