An experienced Head of Operations and Project Leader, passionate about making marketing and creative agencies more efficient and profitable by improving systems, workflow, and structure. 20+ years of working with agencies, clients, and management consultancies to deliver transformation projects, global events, exhibitions, and brand activations, managing diverse stakeholders and building & managing teams across the UK, Germany, Africa, Italy, and South Korea. Previously Head of Operations of several agencies in both the UK and globally,
A unique range of experience covering senior operations roles at integrated agencies; project leadership, production and client service in events and experience; delivering interior/infrastructure installation and transformation projects for management consultancies, and building and running the first freelance community platform for the events industry in the UK.
I enjoy working with agencies that create and deliver memorable and unique experiences whilst optimising the business to deliver on commercial and operational objectives. A servant leader with a collaborative management style who excels at building and managing teams.
Core Areas of Expertise:
Creative Agency Operations ✯ Workflow Design & Enhancement ✯ Agency Management Systems
Process Development ✯ Streamlining & Efficiencies ✯ Digital Transformation
Project Leadership ✯ Interior Refurbishments ✯ Infrastructure Installation
Event Production ✯ Brand Activations ✯ Sponsorship Activation ✯ Product Launches
Team Leadership ✯ Training & Development ✯ Client Management ✯ Stakeholder Engagement